Client Complaint Policy | Metaphysical Coding
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Client Complaint Policy

At Metaphysical Coding with Cherie, we strive to provide the highest level of service to our clients. However, we understand that there may be times when we fall short of your expectations, and we encourage you to let us know if this occurs. Your feedback is important to us, and it will help us to continually improve the products and services we provide.

Issues can be raised in person, over the telephone or via email. In order to activate the complaints procedure contained in this policy, a complaint must be made in writing. Metaphysical Coding with Cherie has a structured approach to resolving complaints.

1. Making a Complaint

If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us.  Complaints can be made in person, over the phone, via email, or in writing. We welcome your feedback and will take your complaint seriously.

 

To activate the complaint procedure contained in this policy, we require a written complaint. Please include the following details in your complaint.

 

a) your name and contact details;

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 b) the nature of the complaint;

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c) details of any steps you have already taken to resolve the complaint;

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d) details of conversations you may have had with us that may be relevant to your complaint and;

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e) copies of any documentation which may be relevant.

 

Please send your complaint to

info@metaphysicalcoding.com. 

If you require assistance with making your complaint, please email us at

info@metaphysicalcoding.com or call us on 0497 999 191.

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2. Evaluation & Resolution

Upon receiving your complaint, we will evaluate it and take appropriate action to resolve it.  We aim to resolve straightforward complaints within 10 working days and more complex complaints within 30 working days. However, we may need more time to investigate certain complaints thoroughly. If this is the case, we will keep you informed of our progress and the expected timeframe for resolution.

 

I am committed to resolving your complaint in a timely manner. Once the matter has been resolved, we will advise you of our findings and any action we have taken.

4. Records & Privacy

All complaints and responses will be recorded and stored by Metaphysical Coding with Cherie in accordance with its Privacy Policy. They may be used in ongoing quality control and service improvement.

5. Response

I will keep in touch with you during the process and work with you to find a satisfactory resolution to your complaint. If you require support, please email

info@metaphysicalcoding.com.

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Once I have finalised your complaint, I will advise you of my findings and any action I have taken.

Cherie Jackson

3. Follow-Up & Communication

Throughout the complaint resolution process, we will keep you informed of our progress and any actions we take. We will provide regular updates by phone or email, as per your preference. If you have any questions or concerns about the process, please feel free to contact us during this time.

 

I f you require support during the complaints process, please contact us at

info@metaphysicalcoding.com. We are committed to resolving complaints in a timely and efficient manner.

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